I’m an experienced technical account manager with a proven track record of success at SaaS companies. I love to problem-solve and collaborate closely with product & development teams, attain a deep expertise of the softwares I support, and better understand my user's needs so I can ensure their success and help build better products in the process. I'm also skilled in product management, project management, advanced technical support, and product design.
If you'd like to discuss working together please get in touch!
Skills & Certifications
Software: Proficient with Jira, Mixpanel, Wordpress, Figma, PM software (Asana/Trello/Clickup/Confluence), Salesforce, Zendesk, Google Apps Suite, and Microsoft Office Suite. Familiar with Linear, Adobe Illustrator/Photoshop/InDesign, and Unity
Languages: Proficient in SQL (MySQL), HTML, and CSS. Familiar with Javascript and Ink
Certifications: Professional Scrum Master I (PSM I), ICAgile Certified Professional, Product Analytics Micro-Certification
Career History
2021 - Present
Enterprise Account Manager - FIVE x 5 Solutions
Build and maintain strong relationships with all of our Enterprise partners, handling advanced technical issues, account needs (upsells, renewals, etc.), longterm projects, and customized onboardings. I also work closely with our Product Development team to define, scope, and prioritize development work for our Enterprise partners.
2019 - 2021
Technical Account Manager - Upserve
Strengthened relationships, resolved advanced technical issues, served as the technical contact for hardware/software projects, and coordinated Enterprise product development for a portfolio of Enterprise, High ARR, and VIP clients across the US. I also trained new staff, handled Customer Success needs (renewals, upsells, etc.), and managed high-priority technical projects for Executive Leadership and department heads.
Before working in software I worked in a few different industries while figuring out what I wanted to pursue as a career. I didn't follow the traditional pathway into tech, but these experiences all served as an integral part of building my skillset and a foundation for the work I do today.
- Bar Manager at a high-volume craft beer & cocktail arcade bar
- Tasting Room Manager at a local Michigan craft distillery
- Client Support Specialist for the Boston University IT Help Center managing student employees
- During my time as a bar manager I built the drink costing, spillage tracking, and inventory management systems for our bar team
- Working as a Busboy, barback, bartender, and bar manager at bars & restaurants throughout the Northeast and Midwest taught me more than I could ever imagine about relationship management, communication, and keeping a cool head while handling escalated situations
- B.A. in Archaeology from Boston University
- Combination of technical (Organic Chemistry, Statistics, Bioarachology, etc.) and anthropological (Cultural Heritage Studies, International Antiquities Law), etc.) training
- Program designed around analytical thinking, scientific processes, and the importance of context in creating narratives
- Spent a summer excavating at a prison on a small island in Ireland known as the "Alcatraz of Ireland"
- I spent a lot of my studies focusing on antiquities law & cultural heritage, so don't hesitate to reach out if you ever want to hear me go off about artifact looting!